1. Who these terms cover
These terms are an agreement between you and Awilix Technologies LLC (“we,” “us,” and “our”). Accrella is our product name, not a separate legal entity.
These terms apply when you visit our website, request access, create an account, evaluate Accrella, or use any Accrella product or service. By using Accrella, you agree to these terms on behalf of yourself and, if applicable, the organization you represent.
Accrella is intended for business, investment, fund, legal, servicing, and operations users. You must be at least 18, have authority to act for any organization you represent, and be able to form a binding contract and use Accrella only for lawful business purposes.
2. What Accrella provides
Accrella provides tax-lien discovery, underwriting, compliance, evidence, servicing, reporting, and workflow tools. Some outputs may include public-record data, county-source data, user-provided information, third-party information, and AI-assisted drafting or analysis.
We work to keep Accrella reliable, well-documented, and useful. We may improve, add, or remove features over time, but we will avoid changes that materially reduce paid functionality without reasonable notice or a practical transition path.
3. Accounts and access
- Keep login credentials secure and tell us promptly if you suspect unauthorized access.
- Provide accurate account, billing, and organization information.
- Use reasonable internal controls before relying on Accrella outputs for financial, legal, compliance, or investor-facing decisions.
- Do not share seats, tokens, exports, or credentials outside your authorized organization unless your agreement allows it.
4. Our customer-friendly commitments
- Your content remains yours. We do not claim ownership of data, documents, notes, uploads, bid sheets, evidence, or other material you provide.
- You can request a reasonable export of your customer content during an active subscription and for a reasonable period after cancellation.
- We will not train general-purpose AI models on your private customer content unless you give explicit written permission.
- We will give reasonable notice before material pricing, security, or service changes that affect active paid customers.
- When an issue can be cured, we will usually give a practical cure period before suspension or termination, unless urgent security, legal, payment, or abuse concerns require faster action.
5. Acceptable use
The Acceptable Use Policy and AI, Data & Investment Disclosures supplement these Terms. Please use Accrella responsibly. Do not break the law, violate others rights, attempt to bypass security controls, overload the service, reverse engineer non-public code, scrape Accrella in a way that harms availability, or use Accrella to create competing services from our non-public product, source mappings, models, or workflows.
You are responsible for confirming that your use of county data, owner data, notices, communications, exports, and investment materials complies with the laws and obligations that apply to you.
6. Data, AI assistance, and review
Accrella may help summarize records, draft workpapers, score risk, identify anomalies, and organize workflows. AI-assisted outputs can be incomplete or wrong, especially when source records are stale, conflicting, missing, or ambiguous.
You are responsible for reviewing outputs before taking legal, investment, bidding, servicing, foreclosure, notice, or investor-reporting action. Accrella is a decision-support tool, not a substitute for qualified professional judgment.
7. Fees, trials, and cancellation
- Paid plans, pilots, and implementation services are governed by the checkout terms you accept, or the order form, statement of work or written agreement you sign with us. The Billing, Cancellation & Refund Policy explains renewal, cancellation, refunds and billing disputes.
- Unless your order says otherwise, subscriptions renew for the stated term and can be cancelled before renewal.
- We try to keep billing simple: no surprise platform fees, and any usage-based fees should be described before they apply.
- If you cancel, we will provide a reasonable offboarding path for customer content and will not create artificial lock-in.
8. Investment, securities, tax, and legal disclaimers
Accrella does not provide investment, legal, tax, accounting, valuation, brokerage, municipal-advisory, or fiduciary advice. Accrella does not guarantee lien performance, redemption, title quality, priority, collectability, auction availability, compliance outcomes, or investor returns.
Nothing on the website or in the service is an offer to sell securities or a solicitation of an offer to buy securities. Investment opportunities, where available, may be limited to accredited investors or other eligible participants under applicable law.
9. Third-party services and source data
Accrella may connect to county portals, public records, cloud providers, identity providers, payment processors, map providers, AI providers, and other third-party services. Third-party services are governed by their own terms.
Public records and county data can change, disappear, be delayed, contain errors, or require local registration. You should verify time-sensitive or material facts against the authoritative source before acting.
10. Confidentiality and feedback
Each side may receive non-public information from the other. Both sides agree to use reasonable care to protect confidential information and to use it only for the relationship unless disclosure is legally required.
If you give us product ideas, bug reports, suggestions, or other feedback, we may use it to improve Accrella without owing compensation, while respecting your confidential information and customer content.
11. Suspension and termination
We may suspend access if needed to address security risk, unlawful activity, non-payment, misuse, or a material breach. We will try to limit suspension to the affected account, feature, or user when that is practical.
Either side may terminate as allowed by the applicable order or these terms. Sections that naturally should survive, including payment obligations, confidentiality, ownership, disclaimers, liability limits, and dispute terms, will survive.
12. Warranties and liability
Except for commitments we expressly make in a signed agreement, Accrella is provided as is and as available. To the fullest extent permitted by law, we disclaim express, implied and statutory warranties not expressly agreed in writing, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy and uninterrupted or error-free operation. We do not warrant that outputs will meet every legal requirement or that errors or interruptions will be prevented.
To the extent allowed by law, neither side will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Our liability is capped at the greater of fees paid for the service in the 12 months before the claim or $1,000, except where a higher cap is required by a signed agreement or applicable law. Nothing excludes or limits liability for fraud, willful misconduct, gross negligence or other liability to the extent it cannot lawfully be excluded or limited.
13. License and customer content
Subject to these Terms and your subscription, we grant a limited, non-exclusive, non-transferable right to use Accrella for your authorized purposes. We and our licensors retain rights in the software, branding and proprietary materials. Public records and third-party materials remain subject to their applicable rights and restrictions.
You retain your rights in customer content and grant us the limited rights needed to host, copy, process, transmit and display it to provide, secure and support the service, fulfill your instructions and comply with law. This is not a transfer of ownership or a license for unrelated advertising. You represent that you have the rights and lawful basis needed to provide content and authorize its processing.
14. Third-party claims
To the extent permitted by law, business customers will defend and indemnify Awilix Technologies LLC and its personnel against third-party claims and reasonable resulting costs arising from their unlawful use, infringement by their customer content, unauthorized communications or material breach of these Terms. This obligation does not apply to the extent a claim results from our breach, negligence or misconduct.
We will give prompt notice of a claim, provide reasonable cooperation at the customer’s expense and allow control of the defense by qualified counsel, subject to our right to participate. No settlement may admit fault for us, impose nonmonetary obligations on us or omit our unconditional release without our written consent, not to be unreasonably withheld.
15. Disputes and preserved rights
Please contact legal@accrella.com to seek an informal resolution of a dispute. Informal discussion is voluntary and does not delay a statutory deadline, bar court access, or prevent urgent relief or a complaint to a regulator. Any governing-law or forum provision in your signed agreement applies subject to mandatory law; otherwise applicable law and ordinary jurisdiction rules determine the proper forum.
These Terms do not impose mandatory arbitration or waive class proceedings, jury trial, consumer protections or other mandatory rights. A disclaimer cannot authorize unlawful conduct or replace a legal duty.
16. General provisions and policy updates
These Terms, incorporated use, disclosure and billing policies, and your accepted order form the agreement for the service. A signed agreement controls a conflict within its scope; accepted checkout terms control the price and billing particulars. The Privacy Policy and related notices describe information practices and do not waive privacy rights.
If a provision is unenforceable, it will be limited to the lawful extent and the remainder continues. Failure to enforce a provision is not a waiver. Neither party is responsible for delay caused by events beyond reasonable control, except payment already due and duties that law does not excuse. No third-party beneficiary rights are created unless expressly stated.
You may not assign contractual access without our written consent. We may assign the agreement in a genuine merger, reorganization or asset transfer subject to your existing contractual and legal rights. Required service notices may be sent to your account contact or provided in the service. Material revisions apply prospectively after required notice and any legally required acceptance; they do not retroactively change an existing dispute.
17. Changes and contact
We may update these terms as Accrella evolves. If a change materially affects active customers, we will provide reasonable notice. Where law requires renewed agreement, we will seek it; a policy update is not consent to materially different personal-data uses.
Questions about these terms can be sent to Awilix Technologies LLC at legal@accrella.com.